Frequently Asked questions

How do you facilitate a smooth transition between a current billing provider to Parastar?
Parastar assigns a team of seasoned professionals to execute a perfect transition plan. Parastar’s strategy includes a checklist program that facilitates quality throughout the transition. Processes are followed with great detail from start to finish. Parastar guarantees a smooth transition.

 

What methods of customer support does Parastar provide?  
Parastar provides a full service customer service department to all of its clients. Customers are able to access customer service representatives through Parastar’s toll-free number, email, or by live chat. Parastar also offers the customer the ability to pay on-line 24 hours a day.

 

When is the customer service department open and available to take patient calls and emails?
Between the hours of 8 a.m. and 5:30 p.m. E.S.T., Parastar provides dedicated, toll-free telephone lines to support client accounts, which eliminate the need for utilization of a local number, although such could be routed at the request of the City. Parastar has provided below an overview of the customer service training and procedures received and applied by our account representatives. However, these descriptions represent general matters of policy and can be amended to accommodate to the specific needs and requests of Parastar clients.

 

Describe Parastar’s Compliance Program.
Parastar ensures full awareness and an interest in compliance with OIG program guidelines with respect to billing, privacy and other related practices through on-going monitoring, education, and through expert resources. Parastar has a Compliance Program that is overseen by a Compliance Officer. Further, Parastar retains Mr. David Werfel, Esq., the Nation’s leading expert in EMS Medicare law. This relationship ensures up-to-the-minute knowledge of changes in policy, as well as regular monthly updates, annual onsite audits at random, and prompt consultation on related matters.

 

How does Parastar manage and protect electronic data?
Parastar partners with ACS Healthcare Solutions. ACS HCS Processing Center is currently BS15000 certified. In conjunction with ACS network control and help desk centers located in Cheshire, CT, which currently processes 15,000 desktops and 25,000 users, the Michigan processing center provides development, maintenance, and support of business-critical application across platforms ranging from large-scale enterprise systems to internet servers.

• Monitoring, anti-virus, intrusion detection, and disaster recovery
• On site data center support 24/7
• Full server administration
• Full data base administration, monitoring, and restoration, back up to SAN
• Several layers of back up power and environmental systems
• Performance monitoring and tuning as required

Does Parastar utilize a NEMSIS Gold ePCR?
Parastar uses Zoll’s Sanitas Billing software, which is a powerful solution for EMS billing and collections. In the field we Deploy Zoll’s Tablet PCR Product which is NEMSIS Gold Certified.

NEMSIS (National Emergency Medical Service Information System) has 3 goals:

• Implement an electronic EMS documentation system in every local EMS system, which can collect and use data based on the NHTSA Version 2.2.1 dataset standard.
• Implement a state EMS information system in every state and territory, which can receive and use a portion of the local EMS data via the XML standard.
• Implement a national EMS database, which can receive and use a portion of the state and territorial EMS data via the XML standard.

Do we have to use the Zoll Tablet ePCR?
No. Parastar is capable of receiving data files from most other PCR products.

 

How does Parastar charge for billing services?
Parastar fee is based a percentage of what is collected. The rate is dependent upon volume and payer mix. Due to Parastar’s efficient and very electronically driven infrastructure, Parastar offers a pricing structure that is very competitive.